Privacy policy
Introduction
Welcome to Faraway ("we," "our," or "us"). We are committed to protecting your privacy and being transparent about how we collect, use, and share your information. This Privacy Policy explains our practices regarding data collection and use when you use our mobile application (the "App").
By using the App, you agree to the collection and use of information in accordance with this policy.
Information we collect
Information You Provide Directly
Account Information: When you create an account, we collect your email address and password. Your email address is used for account authentication and communication purposes.
User Content: Any content you create, save, or share within the App, such as soundscapes and preferences.
Information Collected Automatically
We automatically collect certain information when you use the App:
Identifiers
User id: A unique identifier associated with your account, used for app functionality and analytics.
Device id: A unique identifier for your device, collected for analytics purposes.
Usage Data
Product interaction - Information about how you interact with the App, including:
Screen views and navigation
Features you use
Actions you take (e.g., generating soundscapes, playing audio, saving content)
Time spent in the App
Location Data
Coarse Location - We collect approximate location information (city, state, country) derived from your IP address for analytics purposes. We do not collect precise GPS location data.
Crash and Performance Data
Crash Reports: Information about app crashes, errors, and performance issues to help us improve the App's stability and functionality.
Email Address Privacy
We take special care to protect your email address:
For Communication: We use your raw email address only for sending you transactional emails (e.g., account verification, password resets) and, if you opt in, marketing communications.
For Analytics: When we use your email address for analytics purposes, we first hash it using SHA-256 encryption. This creates a one-way hash that cannot be reversed to reveal your original email address. This hashed email is not linked to your identity and is used only for aggregated analytics.
How We Use Your Information
We use the information we collect for the following purposes:
App Functionality
To authenticate your account and provide access to the App
To save and manage your content (e.g., soundscapes)
To manage your subscription and premium features
To provide customer support
To prevent fraud and ensure security
Analytics
To understand how users interact with the App
To evaluate the effectiveness of features
To plan new features and improvements
To measure audience size and characteristics
To improve app performance and user experience
Communication
To send you transactional emails (account-related communications)
To send you marketing communications (if you opt in)
To respond to your support requests
Error Tracking and Performance
To identify and fix bugs and crashes
To monitor app performance
To improve app stability and reliability
Third-Party Services
We use the following third-party services that may collect information:
Mixpanel
We use Mixpanel for analytics to understand how users interact with our App. Mixpanel collects:
User IDs (for analytics)
Device IDs (for analytics)
Product interaction data (screen views, feature usage, etc.)
Coarse location data (city, state, country from IP address)
Hashed email addresses (SHA-256, not linked to your identity)
Mixpanel does not use the Identifier for Advertisers (IDFA) and does not track you across other apps or websites. For more information about Mixpanel's privacy practices, visit: https://mixpanel.com/legal/privacy-policy/
Sentry
We use Sentry for crash reporting and error tracking to help us identify and fix issues in the App. Sentry collects:
Crash reports and error logs
Device information
App performance data
For more information about Sentry's privacy practices, visit: https://sentry.io/privacy/
Supabase
We use Supabase as our backend service provider for authentication, database, and storage. Your account information and user content are stored securely with Supabase. For more information about Supabase's privacy practices, visit: https://supabase.com/privacy
Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
Service Providers: We share information with third-party service providers (Mixpanel, Sentry, Supabase) who help us operate the App and provide services to you. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements: We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the following rights regarding your personal information:
Access: You can access and update your account information through the App settings.
Deletion: You can request deletion of your account and associated data by contacting us.
Opt-Out of Analytics: You can opt out of analytics tracking, though this may limit our ability to improve the App.
Marketing Communications: You can opt out of marketing emails by clicking the unsubscribe link in any marketing email or by contacting us.
Data Portability: You can request a copy of your data in a portable format.
To exercise these rights, please contact us using the information provided below.
Children's Privacy
The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the App, you consent to the transfer of your information to these countries.
Data Retention
We retain your information for as long as necessary to provide the App and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the App and updating the "Last Updated" date. Your continued use of the App after such changes constitutes your acceptance of the updated Privacy Policy.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know: You have the right to know what personal information we collect, use, disclose, and sell.
Right to Delete: You have the right to request deletion of your personal information.
Right to Opt-Out: You have the right to opt out of the sale of personal information (we do not sell personal information).
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise these rights, please contact us using the information provided below.
European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
Right of Access: You have the right to access your personal data.
Right to Rectification: You have the right to correct inaccurate personal data.
Right to Erasure: You have the right to request deletion of your personal data.
Right to Restrict Processing: You have the right to restrict how we process your personal data.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format.
Right to Object: You have the right to object to processing of your personal data.
Our legal basis for processing your personal data includes:
Consent: When you provide consent for specific processing activities.
Contract Performance: To provide the App and fulfill our contractual obligations.
Legitimate Interests: For analytics, security, and improving the App.
To exercise these rights, please contact us using the information provided below.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: contact@getfaraway.app
Additional Information
Do Not Track
The App does not respond to "Do Not Track" signals from browsers or devices. However, we do not track you across other apps or websites for advertising purposes.
Links to Other Sites
The App may contain links to other websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
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**Note**: This Privacy Policy is designed to comply with applicable privacy laws, including GDPR, CCPA, and Apple's App Store requirements. If you have specific questions about how your data is handled, please contact us.
